To submit a return request, please follow these steps:

• Click on the profile icon in the store navigation or go to the refund policy or returns page and request a return.
• Log in to your account:
• Click on the order for which you wish to submit the return.
• If your order contains more than one item, please select the items you wish to return.
• Select a reason for the return and add a comment if necessary.
• Click on 'Submit application'.
• If your return request is approved, you will receive an email with shipping instructions and a return label. Once the product is returned, you will receive a refund.

Please contact us immediately to cancel the order. If this is no longer possible, we will be happy to assist you with the return and refund process for the items you ordered by mistake.

Blurry images are caused by incorrect position during installation, even if there is no lens defect. Make sure the dashcam is installed in a visible place on the windshield. Move the camera position and check the video again. Before installing the dashcam, you need to clean the windshield of the car. Dust, excessive discoloration and backlight can affect the video quality. If it still does not work after trying all the solutions, please take a video of the problem and contact us.

Dark tints can affect visibility and video quality. If the video is too dark to recognize objects, it is recommended to remove the tint where the dashcam is installed.

This varies per manufacturer:

• Samsung: My Files → Internal Storage → DCIM → GNET
• LG: File Manager → All Files (or Internal Storage → DCIM → GNET)
• iPhone: Photos (in the Photo album)
  If you can't find the files, look for the "DCIM" folder on your smartphone.